100% MONKII BACK GUARANTEE
Whether you’re shopping from home or from a remote outpost in the Darién Gap, relax with the comfort of knowing that your order is backed by a 100% monkii Back Guarantee. This 30-Day Guarantee gives you plenty of time to check your order for color, fit, function, form, ticks, quality, completeness, feel, and/or size.
We guarantee your total satisfaction within these 30 days and offer a world-class returns policy. monkii bars can be returned at any time, and for any reason, for a full refund within 30 days of delivery.
We are dedicated to outfitting customers with high-quality training tools and honest training programs to empower them to pursue a life of adventure. By becoming a monkii, you are making a commitment to actively pursue your adventure – whatever it may be. Once the 30-Day Guarantee period is over, you formally accept the monkii Pact. This lifetime pact states that for as long as you are actively using our product(s) for their intended purpose, we’ll gladly repair or replace them at no cost to you. We’ll even go a step further and promise to do everything within our means to ensure that you are fully equipped to achieve your goals.
To take us up on our monkii Pact, we simply ask that you do the following:
Write an email to firstname.lastname@example.org and explain what repairs are needed, and what you are currently using monkii bars for.
Send the product needing repair to:
Attn: Repairs monkii
PO Box 192
Ely, MN 55731
Be sure to include your return address where you’d like them shipped.
Repairs will be made free of charge for customers who are actively using our products.
If we cannot repair the item, we will replace it with a functioning product.
Customers must have purchased our product directly from us or through an authorized partner in order to utilize our free repair program.
We cannot repair products damaged due to negligence or abuse.
Please take the time to carefully package your items needing repair. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
It takes approximately 7-14 days to process a repair after it arrives at monkii HQ (we’re a very small team.) You’ll receive an email confirmation when your repair request is received.
Depending on where you live, the time it may take for your repaired product to reach you, may vary.